OFFSHORE IT Virtual Assistants for U.S. Businesses

Free Up Your IT Team with Dedicated Offshore Admin Support

IT Virtual Assistants help your IT team stay on track by managing admin, communication, and coordination tasks. Satellite Office connects you with experienced assistants in the Philippines who work directly with your teams, follow your processes, and use your tools.

What Offshore IT Virtual Assistants Bring to Your Business

IT Virtual Assistants free up your tech team by handling repetitive admin tasks like logging tickets, chasing vendors, and keeping documentation up to date.

They’re skilled with tools like Zendesk, Jira, ServiceNow, Confluence, and Office 365, and many have experience supporting MSPs, SaaS platforms, and internal IT teams.

With Satellite Office, you can:

  • Streamline admin so engineers stay focused on higher-value work.

  • Scale support quickly as your IT workload grows.

  • Stay efficient with reliable staff embedded in your systems and workflows.

Efficient, scalable IT admin support that keeps your team focused on what matters most.

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How the Hiring Process Works

We handle the recruitment process from start to finish and you stay in control every step of the way.

1

Role Definition

We start by understanding your support environment – from your ticketing systems and escalation workflows to the platforms your team uses every day.
2

Candidate Sourcing

We connect you with experienced technical support professionals in the Philippines, skilled in your tools and support stack (Zendesk, Freshdesk, ServiceNow, etc.).
3

Skills, Compliance & Background Screening

We screen candidates for technical skills, communication, troubleshooting, and support-level alignment, with background and compliance checks for secure, reliable hires.
4

Final Interview & Offer

You choose who joins your team. We shortlist top candidates, then hand over to you for interviews so you can assess technical fit and culture alignment.
5

Setup & Onboarding

We set up secure, VPN-ready infrastructure and support a smooth onboarding process to get your support agents up and running quickly.
6

Ongoing Support

From performance monitoring to HR admin, we help keep your offshore team performing at their best and ready to scale as you grow.

How It Works

Key Benefits of Hiring Offshore IT Virtual Assistants

Cost-effective IT support that helps your team stay organized and responsive.

Access VAs skilled in IT coordination, reporting and documentation

Improve workflow efficiency across user support and IT operations

Secure, ISO-certified facilities to protect systems and user data

Cut up to 70% on staffing costs while maintaining service standards

Let your local teams focus on growth while your offshore admin team handles the tasks that keep everything running.

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FAQs About Hiring Offshore IT Virtual Assistants

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What tasks can offshore IT Virtual Assistants handle?

They handle ticket triage, documentation, reporting, basic troubleshooting, software license tracking, user onboarding/offboarding, knowledge base maintenance, vendor follow-ups, calendar scheduling, and IT project coordination tasks.

Can they support both IT teams and end-users?

Yes. IT Virtual Assistants can work remotely behind the scenes to support your IT team or directly assist users with simple tasks like password resets, tool setup, or knowledge base navigation, depending on your needs and guidelines.

What technical background do they have?

We hire IT Virtual Assistants based on the skills you’re looking for. Most have experience with IT admin or support coordination, and are used to working with tools like ServiceNow, Jira, Office 365, Google Workspace, and remote access software. Many are familiar with ITIL workflows, and some hold entry-level certifications like CompTIA A+.

How do they integrate into my existing team and systems?

They work as full-time remote members of your team using your collaboration and support tools. You manage their daily workflow, while Satellite Office handles HR, IT setup, compliance and workspace logistics to ensure productivity and reliability.

What’s the difference between an IT Virtual Assistant and an IT Help Desk agent?

An IT VA focuses on administrative and coordination support, keeping systems organized and helping your IT team stay efficient. Help Desk agents provide direct user technical support. The roles can work together or be tailored based on your needs.

Can I scale my IT VA team during busy periods?

Yes. Satellite Office allows you to scale your offshore team based on your project cycles, ticket volume or rollout timelines. We offer flexible staffing with no long-term commitment.

What kind of businesses benefit most from hiring an offshore IT Virtual Assistant?

Any business with an in-house or remote IT function that needs help with admin, coordination, or ticketing can benefit. Especially useful for growing businesses, MSPs and IT teams looking to free up technical staff from repetitive tasks.

 

Your offshore team is one conversation away 

Book a free strategy call with our team and understand all the ins and outs of offshoring:

  • Understand your objectives and discuss roles to offshore
  • Answer all your questions on outsourcing
  • Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps

 

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