Hire Offshore Customer Support Staff You Can Rely On
Whether you’re looking for one Customer Service Rep or a full support team, we help you find the right offshore talent that works just like your local staff, just based in the Philippines.
Unlike freelance or contract options, our teams are fully committed to your business. They’re trained on your systems, your tone of voice, and your way of working, so your customers get consistent, high-quality support every time.
- Have full control of your team.
- We handle the hiring, setup, and ongoing support.
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Onboard quickly within your systems.
What Customer Support Roles Can You Outsource?
Build a high-performing offshore customer support team with skilled professionals — from front-line specialists to experienced team managers and administrators. Deliver exceptional customer experiences while saving up to 70% on costs.
Claims Administrators
Process and manage insurance or service claims efficiently, ensuring accurate documentation and timely resolution.
Onboarding Specialists
Support onboarding and verification of new customers, ensuring accurate new customer records and rapid setup.What Your Offshore Customer Support Team Can Support
Your offshore customer support team functions as a seamless extension of your in-house operations – aligned with your workflows, tools and service standards.
Common Tasks Include:
- Responding to customer inquiries via phone, email and chat
- Resolving customer complaints and issues promptly
- Processing orders, returns and refunds
- Providing product and service information
- Conducting customer satisfaction surveys
- Updating customer records and databases
- Collaborating with other departments to resolve complex issues
- Monitoring customer feedback and suggesting improvements
Why Satellite Office?
Great customer experiences don’t come from rotating freelancers or part-time help. We help you build full-time, high-performing support teams in the Philippines – professionals who know your systems, understand your customers and feel like part of your in-house team from day one.
Recruitment aligned to your platforms, workflows, and service standards
Full control of workflow and team structure — they report to you
Dedicated staff only – no shared agents, no compromises
Flexible shifts that match North American business hours and customer expectations
Enterprise-grade data security, VPN-ready workspaces, and ISO-certified infrastructure
Hands-on account management, onboarding, and performance support
Ongoing retention and performance monitoring
Up to 70% savings on employment costs without sacrificing quality or brand voice
Unlike other providers, we don’t just fill seats. We help you build a team that feels like your own, and one your customers will never second-guess.Â
Yes. Many clients begin with a single Customer Service Representative and scale as needed.
Absolutely. Your offshore team can align with your business hours to ensure seamless customer support.
Yes. We match candidates experienced with your preferred CRM systems, such as Salesforce, Zendesk or HubSpot.
Satellite Office operates secure, access-controlled offices with full compliance protocols, NDAs and optional VPN support. We are also ISO 27001 and HIPAA certified, meeting globally recognized standards for data security, privacy, and risk management.
You manage daily workflow, priorities, and quality expectations just like you would with a local hire.
No, there’s no minimum team size. Whether you need one specialist or a full department, we build offshore teams tailored to your goals.
We only offer full-time, dedicated offshore roles. We don’t place part-time, freelance or short-term contract staff. Our model is built around long-term team members who work exclusively for your business and function as a true extension of your local team.
The Philippines offers a large pool of English-speaking professionals with strong customer service skills, providing your business with team solutions without compromising quality.
Only if you want them to. Our staff are trained to communicate with clarity and cultural alignment, ensuring they reflect your brand’s tone and professionalism. Many clients’ customers can’t tell the difference.
Typical turnaround is 3-6 weeks for standard roles. We maintain active talent pools to help accelerate placement.
Yes. We can help you establish rotating shifts or dedicated night teams to provide round-the-clock support for your customers, including weekends and holidays, if required.
Your offshore team is one conversation awayÂ
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
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