Smarter, More Scalable Insurance Operation Without Compromise
Join leading U.S. insurance providers using offshore teams to enhance customer support, policy processing, claims management and compliance — all while reducing overhead costs.
- Reduce costs while improving service quality
- Seamlessly integrate offshore teams with your local operations
- Gain flexibility to scale without added overhead
Build your team in the Philippines backed by Satellite Office’s high-touch, security-focused offshoring model.
Why U.S. Insurers Choose Satellite Office
Insurance is being reshaped by digital innovation and rising customer demands. From underwriting and claims to customer care and policy administration, the pressure is on. But talent shortages and soaring costs are slowing things down.
Satellite Office helps North American insurers stay competitive by building expert offshore teams, without compromising on compliance, professionalism, or operational control.
Australian-led with leadership in the U.S. and on-the-ground support in the Philippines
ISO-certified facilities and robust data governance frameworks
Seamless team integration with your in-house team and workflows
Skilled offshore talent in insurance platforms, compliance and documentation
Proven results across life, general and health insurance providers
Flexible shift options to meet claims and customer service SLAs
Full control of your offshore team’s workflow and output
Scalable workforce solutions that flex with demand spikes and seasonal shifts without the burden of local hiring
How We Support Insurance Providers
What Roles Can You Outsource?
We partner with all types of insurers to support everything from day-to-day admin to high-volume claims periods. All roles are customised to your policy systems, compliance processes and team structure to ensure seamless integration.
- Finance Analyst
- Auditor
- Credit Management Specialist
- Loan Processing
- Paraplanner
- Claims Administrator
- Customer Service Specialist
- Customer Support Team Manager Offshore
- Recruitment Consultant
- HR Specialist
- HRIS Administrator
- HR Manager
- Network Administrator
- Data Science Analyst
- Database Administrator
- Web Developer
- Software Developer
- Java Developer
- .NET Developer
- PHP Developer
- Full-stack Developer
- Front-end Developer
- Back-end Developer
- QA Testing Analyst
- Social Media Manager
- SEO Manager
- SEM/PPC Specialist
- Digital Marketing Expert
- Cyber Security Engineer
- Security Analyst
- Sales Development Executive
- B2B Sales Specialists
- CRM Manager
- Account Manager
- Outbound Sales Representative
- Data Entry Specialist
- Virtual Assistant (VA)
- Back Office Admin
- Executive Assistant
- Admin Support Specialist
- Paralegal
- Legal secretary
- Contract manager
Business Offshoring, Simplified
How We Partner With You
We take a compliance-first, hands-on approach to offshoring that gives insurers full control while improving service outcomes.
Consultation and Planning
We map your existing operations and identify key staffing gaps.
Specialist Recruitment
We recruit candidates with experience in insurance and financial services.
Onboarding and Integration
Staff are trained on your systems, policy processes and customer expectations.
Ongoing Support
We monitor team performance and provide strategic insights and account management.
You can offshore roles in claims processing, policy administration, customer service, compliance support, underwriting assistance, sales coordination and more. We build each team based on your systems and operational goals.
Yes. Our operations meet strict compliance standards, including ISO 27001 certification, VPN-secured access and role-based system controls.
Absolutely. We hire talent with finance, insurance or legal backgrounds and provide cultural training and onboarding tailored to your business.Â
Yes. Our model supports scalable staffing to manage claims surges, open enrollment or end-of-year compliance workloads.
Typical recruitment for standard insurance admin roles takes 3 weeks. Specialised roles, such as underwriters or audit support, may take up to 6 weeks, depending on complexity.
We recruit based on your tools and platforms — including but not limited to Salesforce, Guidewire, Oracle Insurance, iBAIS, Ebix and custom CRMs. We ensure compatibility and provide system access through secure channels.
You’ll receive ongoing account management, HR support, IT services, workspace infrastructure and regular team engagement initiatives. We help you maintain productivity, culture and retention long-term.
Your Offshore Team is One Conversation AwayÂ
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
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