Ease Staffing Pressures and Keep Operations Running
Join the many U.S. healthcare businesses who are growing smarter with skilled offshore teams — all while keeping quality, compliance and client trust front and center.
- Reduce wait times with responsive support teams
- Improve accuracy in scheduling, billing, and records management
- Access specialised healthcare administration talent at lower cost
Our healthcare teams work within strict HIPAA-aligned processes — encrypted systems, controlled access, mandatory training, monitored workspaces, and full audit trails. We ensure PHI is protected to U.S. standards at every step, so your offshore team performs with the same level of compliance and trust as any onshore partner.
Why U.S. Healthcare Companies Partner with Satellite Office
The U.S. healthcare sector faces staffing shortages, wage pressures, and growing demand for support services, prompting providers to tap into the Philippines’ skilled talent pool—from nurses and clinical assistants to coders, admin, and finance staff. Satellite Office helps you build secure amd HIPAA compliant offshore teams that integrate seamlessly with your operations, enabling you to scale without compromising care or quality.
U.S. and Philippines-based leadership for seamless oversight
Enterprise-grade data security, patient privacy, and ISO-certified facilities
Compliance with U.S. data protection and healthcare standards (HIPAA and ISO 27001)
Tailored offshore talent aligned to medical systems, terminology, and processes
Transparent performance tracking and full operational control
Proven success across allied health, aged care, medical admin, and more
Extend operating hours for round-the-clock patient care
Full control of your offshore team’s workflow and output
How We Support Healthcare Teams
What Roles Can You Outsource?
We partner with private clinics, allied health teams, hospitals, aged care services and medical software companies to tackle staffing challenges across clinical, admin and tech roles. Every healthcare organization is unique, so we work closely with you to design offshore teams that fit your specific needs and workflow.
This list includes many of the roles we commonly support, but it’s not exhaustive. Every healthcare organization has its unique setup and goals, so we take the time to understand your specific needs. Whether you’re looking to fill a single key role or build a full offshore team, we’ll work closely with you to create the right solution
- Medical transcriptionists
- Medical coder
- Patient liaison officers
- Healthcare advisor
- Finance Manager
- Finance Analyst
- Auditor
- Paraplanner
- Recruitment Consultant
- HR Specialist
- HRIS Administrator
- HR Manager
- Network Administrator
- Data Science Analyst
- Database Administrator
- Web Developer
- Software Developer
- Java Developer
- .NET Developer
- PHP Developer
- Full-stack Developer
- Front-end Developer
- Back-end Developer
- QA Testing Analyst
- Social Media Manager
- SEO Manager
- SEM/PPC Specialist
- Digital Marketing Expert
- Sales Development Executive
- CRM Manager
- Account Manager
- Outbound Sales Representative
- Data Entry Specialist
- Virtual Assistant (VA)
- Back Office Admin
- Executive Assistant
- Admin Support Specialist
Client Success: Montu
Fast-growing HealthTech | 1000+ Employees
“The team’s done an incredible job. They’ve taken ownership, they’re engaged, and they’re outperforming onshore in multiple areas. We’ve had praise from clinicians and customers alike.”
— Timothy Jackson-Smith, Offshore Manager, Montu
Montu, a fast-growing HealthTech business, partnered with Satellite Office to build a dedicated offshore digital support team.
Offshoring Built for Healthcare
How We Partner With You
We know healthcare is complex, with strict regulations and the need for reliable, skilled support. That’s why our offshoring approach is built to help your team scale safely and smoothly while keeping compliance and client trust.
Consultation and Planning
We start by diving deep into your unique operations — understanding your care model, regulatory needs and where you need extra hands to keep things running flawlessly.
Specialist Recruitment
We find people who not only have the right skills but also know healthcare language, systems and the importance of handling sensitive client information with care.
Onboarding and Integration
Your offshore team gets hands-on training tailored to your workflows, software, security protocols and shift patterns so they feel like an extension of your local team from day one.
Ongoing Support
We stay for the long haul — monitoring performance, ensuring compliance, and adjusting as your needs evolve to keep operations seamless and stress-free.
Yes, we absolutely can. Whether you’re running a private clinic, an allied health practice, an aged care service or a public hospital, we customise our services to fit your unique operational needs and regulatory environment. We understand that each type of organization has different challenges, and our approach is tailored to meet those requirements effectively.
You can offshore a wide range of health support and operational roles, including medical receptionists, billing specialists, patient liaison officers, helpdesk support and marketing staff. Every role is recruited to match your processes and patient care standards.
Compliance is non-negotiable in healthcare, and we take it seriously. Our offshore teams are trained on healthcare privacy laws such as HIPAA and North American privacy principles right from the start. We also work closely with you to understand any specific compliance policies you have, making sure they’re embedded in every step of your offshore team’s daily work. Regular audits and strict data handling protocols help keep everything above board.
We recruit fluent English-speaking staff with experience in healthcare-specific tools (such as PMS, EHR, and billing software) and provide onboarding aligned with your existing systems and workflows. Ongoing support ensures your offshore team stays aligned as your practice evolves.
Most roles are filled within 3-6 weeks, depending on complexity and seniority. We maintain a talent pool across in-demand healthcare support roles to help you scale quickly.
We know how disruptive turnover can be, so we prioritise retention through competitive pay, continuous training, and a supportive work culture. When changes inevitably happen, our dedicated HR team acts quickly to find suitable replacements and ensure smooth handovers. We keep you in the loop every step of the way to minimise any impact on your operations.
Absolutely! We understand that healthcare operations often require coverage beyond the typical 9 to 5, including early mornings, evenings, weekends and even after-hours support. That’s why we offer flexible shift arrangements designed to align perfectly with your clinic’s hours and patient needs. Whether you need your offshore team to mirror your local time zone closely or provide extended support during busy periods, we can customise shift schedules to keep your operations running smoothly around the clock. This flexibility helps ensure patients get the support they need whenever they need it, without putting extra pressure on your local staff.
Offshoring with Satellite Office helps you tackle common growth hurdles by taking on time-consuming tasks like patient billing, appointment reminders, medical transcription and customer support. This means your in-house team can focus on clinical work, seeing more patients, or improving care quality. Plus, with up to 70% savings on staffing costs, you can reinvest in upgrading your medical equipment or launching new health programs. Offshoring also provides the flexibility to scale your support team up or down during peak times (like flu season or health campaigns), helping your business stay agile and responsive.
Your offshore team is one conversation away
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
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