With decades of BPO leadership, award-winning HR and IT teams, and ISO-certified governance, Satellite Office helps you scale with confidence. We deliver stable, high-performing offshore teams that enhance your brand and maintain high quality.
- We’ve been recognised as a Great Place to Work® for four years in a row
- A leadership team with 20+ years combined BPO experience
- We provide a secure environment – ISO/IEC 27001 certification and 24/7 Security Operations monitoring
Great teams start with great environments.
A Strong Leadership Team
At Satellite Office, strong leadership underpins everything we do. Our executive team is based across Australia, the U.S., and the Philippines, bringing a wide breadth of experience in retail, finance, customer operations, and outsourcing — from startups to ASX-listed companies.
Michael McRitchie founded the business after successfully building an offshore team during his time leading one of Australia’s largest online retailers, where he saw first-hand how the right offshore model could transform performance and growth. Today, that same vision drives a leadership group committed to helping clients scale with confidence, backed by deep operational expertise and a proven track record in building high-performing global teams.
Retention & Performance Metrics
Long-term success comes from teams that stay, grow, and consistently deliver. At Satellite Office, we focus on building exactly that.
High retention means fewer retraining needs, stronger knowledge continuity, and better business outcomes. And when your offshore team is stable and motivated, your customers feel the difference too.
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attrition
Well below the 40% industry benchmark
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average staff tenure
Even in typically higher-turnover roles
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NPS
Demonstrating strong client trust
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CSAT
High satisfaction and positive client experiences
Your Dedicated Account Manager
Every Satellite Office client is paired with a dedicated Account Manager who stays close to your business and team — from onboarding to long-term growth. It’s this hands-on approach that makes our support model a true partnership.
What you can expect from your Account Manager:
- Regular contact to align on goals, check progress, and identify opportunities to strengthen performance, engagement, and retention
- Leads communication, manages internal coordination, and keeps things moving so you don’t have to chase
- Proactively identifies opportunities, resolves issues quickly, and ensures your offshore team stays productive and aligned
Governance & Quality Framework
At Satellite Office, governance and quality are built into every aspect of how we operate. We provide the secure environment, physical tools, and access controls your offshore team needs, but your systems, platforms, and data always remain in your own environment and under your control.
ISO/IEC 27001–certified, with regular audits across HR, IT, and Finance
Dedicated risk committee, led by the COO, meeting monthly to review controls and mitigate risks
24/7 Security Operations Centre (SOC) monitoring across all IT networks
Strict access protocols and role-based access controls to safeguard data
Quarterly compliance checks and full audit trails across systems
Consistent visibility through cadence calls, Monthly & Quarterly Business Reviews, and Account Manager check-ins
Clear, actionable insights without the need for micromanagement
Safeguards that free your team from compliance concerns so you can focus on scaling
Want to see how we report performance?
Learning and Development: Training, Career Growth & Culture
From onboarding to advancement, we’re committed to long-term career development, not just day-one readiness.
Learn More About L&D
Structured Onboarding & Certification
Each new hire completes orientation on tools, compliance, success behaviors, and values, followed by role-based certification paths to build expertise and drive performance.
Continuous Learning & Leadership
Ongoing development through SO-LEAD, our in-house L&D platform, plus a leadership academy to grow confident, capable managers.
Culture that Connects
Town halls, CSR days, and recognition programs like Core Value Champions foster motivation, pride, and team connection.
Proven Employee Engagement
Backed by a 4.5-star Glassdoor rating, Great Place to Work® certification, and recognition as a finalist in the Philippine Daily Inquirer's Best Employer Awards.
Our IT model is designed so that your systems and data always remain in your environment. Satellite Office provides the secure physical tools, infrastructure, and controlled access your offshore team needs to work — but we do not access, store, or manage your internal platforms or information. That separation gives you peace of mind that your sensitive data stays fully within your control, while still benefiting from enterprise-grade protection and compliance.
We also maintain ISO/IEC 27001 certification with 24/7 SOC monitoring, endpoint protection, and regular internal audits to ensure operations are secure at every layer.
You do. Your offshore staff work just like an extension of your local team — using your software, following your processes, and reporting directly to your managers to achieve your KPIs.
Satellite Office provides the support structure that makes this seamless, covering HR and legal support, payroll and compliance, recruitment, and performance management. You stay in control of workflows and outcomes, while we take care of the rest.
Absolutely. Many of our clients travel to meet their teams in person. We’ll help arrange travel logistics, visas, and local accommodation if needed.
Most training is delivered by you, since staff follow your processes and systems. Our L&D team can help develop onboarding and training materials, while our SO-LEAD platform supports ongoing learning and development.
We identify the cause early and work with you to improve results through coaching or performance plans. If needed, we’ll manage transitions seamlessly.
Your offshore team is one conversation away
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
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