How PelicanCorp Cut Costs by $1M and Built a Multi-Function Offshore Team

PelicanCorp, a global software leader in infrastructure protection, partnered with Satellite Office to scale cost-effectively while maintaining service quality. Starting with six support roles, they’ve grown to a 24-person offshore team spanning customer service, IT, finance, HR, and operations — saving $1M annually and integrating seamlessly with their  headquarters.

“Our offshore team actively engages and takes initiative, which builds trust with our onshore managers and local staff. The cultural fit is excellent, they adapt quickly and embrace our Company’s values and standards.“

— Fortunetta Vingirai, Group HR Manager, PelicanCorp 

About PelicanCorp

  • Industry: Global software provider focused on the protection of essential infrastructure
  • Roles offshored: from 6 to 24 offshore team members in just 5 years
  • Offshore functions: Customer Support, IT, Finance, HR, Admin

 

Challenge

  • Scale service and technical operations cost-effectively 
  • Maintain 24/7 coverage for a global client base 
  • Fill finance and IT roles in a tightening US and Australian talent market 
  • Find a partner that could grow with them, without sacrificing control or quality

Solution

  • Built a multi-disciplinary offshore team in Customer Support, IT, and Finance 
  • Seamless collaboration with their HQ via daily integration and direct reporting lines 
  • Dedicated support across recruitment, onboarding, and HR operations 
  • Scaled responsibly over 3+ years with zero drop in quality or engagement 

Key results

  • USD $1M in annual savings 
  • Scaled from 6 to 24 team members over 5 years 
  • Seamless integration with onshore-based teams and systems 
  • Expanded support across CS IT, Finance, HR, and Ops 

What Roles Were Offshored?

PelicanCorp’s offshore team grew steadily over five years, expanding from six initial roles to 24 specialists across four main departments.

Outsource by Role

Customer Support 

  • Level 1 & Level 2 Customer Service Agents 
  • Customer Service Lead 
  • Support Team Lead 

Finance & Accounting 

  • Senior Bookkeeper 
  • Finance Officer 
  • Accountant 

  

IT & Development 

  • System Administrators 
  • Internal Developer 
  • Microsoft Business Applications Specialist 

Admin, HR & Ops 

  • Junior HR Officer 
  • Deployment Specialist 
  • Operations Specialist 

“The relationship between PelicanCorp and Satellite Office is collaborative, transparent and highly supportive. We see Satellite Office as an extension of our own business, working closely with us to understand our priorities, culture and operational needs. This strong partnership has allowed us to integrate our offshore team seamlessly with our onshore operations.“

— Fortunetta Vingirai, Group HR Manager, PelicanCorp 

A Partnership that Scales with the Business: Satellite Office and PelicanCorp

PelicanCorp’s journey shows how the right offshore strategy can transform global operations. By growing from six to 24 offshore team members, the company achieved $1M in annual savings, maintained 24/7 global support, and unlocked new workforce flexibility.

With seamless cultural alignment, integrated systems, and Satellite Office’s ongoing support, PelicanCorp now operates with the efficiency, compliance, and scalability needed to support its growth worldwide. This is more than outsourcing — it’s a long-term partnership built on trust and shared success.

Why Satellite Office

Your offshore team is one conversation away 

Book a free strategy call with our team and understand all the ins and outs of offshoring:

  • Understand your objectives and discuss roles to offshore
  • Answer all your questions on outsourcing
  • Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps

 

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